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I REPEAT it is July 27, 2018 and my HVAC issues have not been resolved. 2 10 Home Warranty dispatched an unqualified and inexperienced contractor named AIR DESIGN A/C and Heating to my home. They visited my home on 5 different occasions. Aren't they qualified technicians?The first time they came, they went into the attic, checked the unit outside, and claimed they repaired the AC less than 10 mins. I stated that the AC is still not cooling very well. Something is not correct. Only then did they make a poor attempt to troubleshoot and assess my issue further. What do you know. I needed a compressor and someone will be in touch!This is clearly by design to appease you by dispatching someone to your home but not actually fix anything. Needless to say this contractor is not qualified to service any AC units or even be in business period!I guess the contractors are only as good as the service provider i. e.

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01.14.2007 | 34 Comments

About 20 calls in. No one giving us an answer. We had to take into our own hands. Find a company to install a whole unit which costs anywhere between 5500 8000 depending on brand etc. in the end they sent us a check for 684. This was after we had paid 100 to be told unit is shot. I guess that check almost covered the cost of the 210 policy for that year but if u ask me. Is home warranty worth it?Not so sure. Maybe just when u r selling your house. We will cancel it this year!I am an HVAC contractor and have worked for most of the home warranty companies over the years. The warranty company is nothing more than a middle man sucking money out of the customer, the contractor, and providing a terrible disservice to both for it.

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01.14.2007 | 16 Comments

Do not hesitate you ask questions about what you don’t understand. This is simply not something that you want to hastily sign. Take your time and read it thoroughly because it is legally binding. Home warranties are definitely worth the money, but you just have to understand what you are getting into before you sign any paperwork. The way that contracts are set up is in articles. Each article is a section. They are usually numbered. Depending on which part of the contract that you are in, you will see terms that will relate to your coverage options. You will need to understand what your coverage options are. You will need to understand which contractors are covered under your warranty. There are going to be articles and subsections that may not be related to your coverage options.