home warranty

HWA glommed onto the explanation of the second leak, which I didn’t even place a claim for, and denied my original claim. My choice now is to replace the faucet or rebuild. At my expense. Filed a claim on 6/12/18. Serviceman has been here twice. Still not fixed.

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01.14.2007 | 34 Comments

We pay several hundreds of dollars per year for that "protection" . just like you probably do for health insurance. We may go for several years without filing a claim, just as you might with your health insurance. But, when you finally do get sick and need to use the policy you have been paying on for years and only owing your co pay is seen as trying to get something for nothing?Have you ever actually thought that opinion of yours through to it's logical end?What is a warranty for?What is insurance for?I would imagine that someday, after paying for your health insurance or a new car with a warranty, for many years without ever using it until a tragedy strikes, you find yourself needing to use the protection you had been PAYING for, only to find someone just like yourself at the other end of the desk. I would pray that is what would befall a person with reasoning like yours. Well.

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01.14.2007 | 16 Comments

So we went back and forth and Metro Rooter's rep said that they were doing business under some other name, Mr. Rooter. I was in the middle of two phones on either ear and I finally told this woman at 2 10 how to find Metro Rooter in their database. Then she got everything approved and changed the vendor from the one that was out of town to Metro Rooter. Metro Rooter came out and replaced our hot water heater for $500. But everything else has been great. There is a slight room for improvement. But overall, we’re very satisfied. Go ANYWHERE for a home warranty besides this SCAM COMPANY!They want my "failing" air conditioner compressor to FAIL before they pay for the repair!They have LIED to not only me, but to the contractor I HIRED because no contractors in this part of Southeast Arizona will deal with them!After authorizing the repair to my air conditioning system on Friday, July 27, 2018, on Monday afternoon, July 30, 2018, they do a COMPLETE backpedal!It's not enough that the compressor is FAILING, they want me and my family, along with my 82 year old mother in law who is suffering from Stage 4 Cancer to be totally WITHOUT air conditioning before this "warranty company" will do anything!If I could give NO STARS I WOULD!My washing machine went out on 7/8 and as of today 7/30 my washing machine is still out. 2 10 could care less about helping us out. They have been nothing but robots on the phone, not interested in going the extra mile to help expedite the process, no sympathy, nothing but "this is our policy" so here we are almost a month without my washing machine and we have no end in sight.